There are a few ways your rental can travel from our wardrobe to yours:
Return NZ Wide Overnight Courier (excl rural) - $13.99
Return NZ Wide Saturday Delivery (for Friday orders, excl rural) - $18.99
Return NZ Wide Rural Shipping - $19.99
One way courier (Pick up + Postage Return) - $7.99
Pickup from our HQ in One Tree Hill, Auckland - FREE
You can pick up and drop off from our HQ in One Tree Hill, Auckland.
Once you’ve made an order please email us to confirm a pickup time (at least 24 hrs' notice is generally required).
For urgent same-day pickups, please text us on +642108831142 and we’ll figure out a plan.
All orders booked for the same week will be posted the next business day at earliest.
We deliver garments via NZ Post overnight courier. Overnight delivery is a target only — this means there’s no guarantee for overnight service and we have no control over (and are not liable for) any courier delays.
You accept responsibility to track your order once it’s been processed and a tracking number has been emailed to you.
If you want to track your parcel or arrange collection from your local depot, you’ll need to call 0800COURIER and organise this directly.
If your parcel doesn't arrive on the delivery date (and you placed your order more than one week before your event) we’ll offer you a full refund, less the cost of shipping.
Redirecting your parcel to a different address can add delays to your delivery. Refunds won’t be given for any such delays.
If your garment doesn’t arrive on time and you booked at least one week in advance of the delivery date, you’re eligible for a refund via store credit.
If your garment doesn’t arrive on time and you booked less than one week in advance of the delivery date, you won’t be eligible for a refund. Last minute orders are at your own risk.
Please return your item before 3pm on the return date by placing it in the prepaid courier bag and bringing it into your local NZ Post shop.
Items must be handed over the counter and not placed in a street postal box. Post boxes aren’t emptied daily, which will delay the return. If you return your item via post box, you’ll incur late fees and will be liable for any damage/theft.
You’ll be charged late fees of $30 per day (or part thereof) for each day your item is late.
If you lose the prepaid return bag you’re then responsible for returning the items at your own cost. You MUST send with NZ Post via overnight courier and provide Rabbit Borrows with a tracking number. Contact us (+642108831142) if you lose your courier bag and we’ll send you the address.
If your item isn’t returned within 14 days it will be deemed lost and you’ll be charged 150% of the retail value.
Check out our FAQs or get in touch with us directly.
